Terms & Conditions


Quotations are valid for 60 days.  Payment terms are strictly 30 days nett.  All prices are based on normal weekday working unless otherwise stated.  Quotations are subject to availability of a suitable route at the time of transport.  Quotations are subject to good access and hard standing at loading and off-loading points.  Any specific goods support, securing or handling equipment/practices are not included in quotations unless stated otherwise.  Any specific stock integrity disciplines (e.g. perpetual inventory checks or stock takes) are not included in quotations unless stated or agreed otherwise.  Quotations take account of current working time legislation within the road transport and logistics industry.  In the event of a change in working time guidelines, Stiller Warehousing and Distribution Ltd. reserves the right to change quotations.  Unless stated otherwise, no consideration of Transfer of Undertakings (Protection of Employment), TUPE, has been made.  Errors and omissions excepted.


Warehousing & Storage

All goods are stored and handled under United Kingdom Warehousing Association (UKWA) conditions.

– UKWA Conditions “United Kingdom Warehousing Association (UKWA) conditions”

– UKWA Guidance Notes “United Kingdom Warehousing Association (UKWA) guidance notes”


Transport & Distribution

All goods are carried/distributed in the United Kingdom under standard Road Haulage Association (RHA) Conditions of Carriage.

– RHA Conditions “Road Haulage Association (RHA) Conditions of Carriage”

All goods are carried/distributed internationally under Convention of the Contract for the International Carriage of Goods by Road (CMR).

–  CMR “Convention of the Contract for the International Carriage of Goods by Road (CMR)”

Two hours are allowed for loading and unloading.  Thereafter, vehicle standing time will be chargeable to the customer’s account at £45.00 per hour or part thereof.

For orders of 10 pallet spaces or above, a charge equivalent to 40% of the quoted price (subject to a minimum of £50 and capped at a maximum of £200) is applicable for orders not cancelled before 5pm the working day before collection.

Unless stated otherwise or an existing arrangement is already in place, a surcharge linked to Stiller Warehousing & Distribution’s fuel (diesel) buying price is applied to the subtotal amount on each transport invoice. Under a fuel price of £1.00 per litre, no surcharge applies. For every whole penny in the difference between the current buying price and the set base price of fuel (£1.00), a surcharge of 0.3% in addition is applied.


Equipment Hire

The Hirer is obliged to ensure that the Equipment is used in a skilful and proper manner by persons that hold a valid license or qualification and in accordance with all relevant regulations. The Hirer is obliged to take all reasonable care to safeguard the Equipment from loss or damage, including secure parking out of business hours where reasonable.

If the Hirer is responsible for the cost and obligation of maintaining  and servicing the equipment, the Hirer must ensure that the Equipment is routinely inspected, kept fit for purpose, safe for use and take reasonable steps to protect the equipment from excessive wear and damage. The hirer must ensure that any maintenance, service and inspections are carried out by an appropriately qualified and insured engineer according to legal requirements. The Hirer must ensure that no alterations are made to the asset or any component removed unless it is immediately replaced by the same component or by one of the same make and model. The Hirer must report to the Owner within 24 (twenty-four) hours of any damage to or loss of the Equipment. The Hirer must yield the Equipment to the Owner in good mechanical condition on the expiration of the contract and the Hirer is obliged to reimburse the Owner for the cost of returning the asset to the pre-agreement condition.

If the Hirer is responsible for the cost and obligation of insuring the equipment then the Hirer shall keep the Equipment insured from the commencement date until the return date, for all losses and damage, howsoever caused, with a reputable insurer. The Hirer shall provide the Owner a copy of the insurance policy upon request.

The Hirer shall promptly indemnify the Owner, and keep the Owner indemnified, against all Liabilities howsoever assumed, incurred or suffered by the Owner as a result of or in connection with injury to any person or death or loss or damage to property arising out of or in connection with the negligence or wilful misconduct of the Hirer.  The Owner shall promptly indemnify Hirer for the same. Nothing in this Agreement will exclude or limit a Party’s liability for wilful misconduct, death or personal injury caused by its negligence, fraudulent misrepresentation or any other act or omission for which liability may not be excluded or limited under Applicable Law. A Party shall not be liable to the other for any indirect or consequential loss including loss of profit, loss of market or loss of goodwill howsoever arising, from a breach of this agreement, provided always that nothing in this clause shall relieve either Party of any of its express payment obligations under this Agreement.

The ownership of the equipment shall at all times remain the exclusive property of the Owner. The Hirer shall not sell the equipment, assign or transfer its rights under this Agreement to any third party, whether an associated entity or not, whether in whole or in part without the prior written consent of the Owner. The Hirer shall immediately notify Owner of any change of ownership or management of the Hirer’s business.